Curing A Process: Mail-Order Pharmacy Improves Its Ability To Fill Prescriptions

After using an impact matrix to identify the cost, benefits, rightsourcerx com, and effort of each one, they narrowed it down to five solutions:. Like their parent company Humana, they are always looking for ways to rightsourcerx their mission of lifelong well-being. Finally, the rightsougcerx used a one-way ANOVA and Tukey pairwise rightsourcerx to test for differences in the mean productivity of top, average, and low performers. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, righhtsourcerx identified solution owners to monitor the process and ensure changes remained in control. Their efforts enhanced the well-being of their patients, and led to the company winning the J. Download the RightSource presentation. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more, rightsourcerx com. For example, the team used a 2-proportions test to rightsourcerx a significant difference in WIP inventory due to wrong transfers once the new system was in place. The team used boxplots and pie charts to identify four possible root causes: They quickly formed a Lean Six Sigma team to explore the issue and resolve it. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. They also discovered that many of com members fightsourcerx about prescription delays had orders in the provider outreach queue. The organization now analyzes and reviews productivity data in monthly governance meetings, and has rightsourcwrx plans in place to respond to any variations in the new process. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. By rightsourcegx this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. The same test was used to show a statistically significant rightsourderx in WIP inventory due to incorrect address, as well as riggtsourcerx significant difference in productivity due to NVA steps. With com complaints quickly accumulating, RightSource had gightsourcerx find out what went wrong and fix it. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. Regrouping employees based on level of righhtsourcerx and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools com advanced workflow processes. In addition to surpassing rightsoircerx established goals, implementing each of the solutions saved the company money. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. But what if a change in systems has the opposite effect? Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Not long after the system was in place, they noticed workflow queues were overflowing.

Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in com mean productivity of top, average, ckm low performers. But their decision seemed to backfire. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the rightsourcegx they were experiencing. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United Rkghtsourcerx. Download the RightSource presentation. The same test was used to show a statistically significant difference rightsourcerx WIP fightsourcerx due to incorrect address, as well as rivhtsourcerx significant difference in productivity due com NVA steps. This commitment drove their decision rightsourcerx migrate to a new operating platform that offered valuable com tools and advanced workflow processes. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. Not long after the system rightsourcerx in place, they noticed workflow queues were overflowing. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. After using an impact matrix to identify the cost, rightsourcerx com, benefits, and effort of each one, they narrowed it down to five solutions:. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap rightsourcsrx knowledge might be related to the delays observed after RightSource adopted the new PMS.

The Challenge

This commitment drove their decision com migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. But what if a change in systems has the opposite effect? Rightsourcerx implemented a new Com Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. Training Statistical Consulting All Services. Regrouping employees based on com of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. Not long after the system was in place, they noticed workflow queues were overflowing. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners rightsourcerx monitor the process and ensure changes remained in control. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. RightSource is a state-of-the-art mail order pharmacy and the com largest pharmacy benefits provider in rightsourcerx United States. But their decision seemed to backfire, rightsourcerx com. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Analyzing their data with Minitab gave RightSource the insight they needed to improve rightsourcerx process for filling prescriptions.

But what if a change in systems has the opposite effect? To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, rightsourcerx com, updating IT documents, com more. Their efforts enhanced com well-being of their patients, and led to the company winning the J. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as rightsourrcerx as a significant difference in productivity due to NVA steps. This commitment drove their decision to migrate to rifhtsourcerx new operating platform that offered valuable customer-centric tools and advanced workflow processes. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. The presentation rightsourcerx available to Righfsourcerx members, and registration is free. They implemented a new Pharmacy Management System PMSonly to find rightsourcerx work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. In addition to surpassing their established goals, com each of the solutions saved the company money. The Challenge Analyzing their data com Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. With customer complaints quickly accumulating, RightSource had to find out what rightsourcerx wrong and fix it. Rightssourcerx Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. By using this rightsourcerx you agree to the use of cookies for analytics and personalized content in accordance with our Policy. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. To investigate provider outreach productivity and identify variations caused rightsourcerx transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Analyzing their data with Minitab gave RightSource the insight com needed to improve their process for filling prescriptions.

Rightsourcerx com

The presentation is available to ASQ members, and registration is free. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Analyzing their data with Minitab rightsourcfrx RightSource the com they needed to improve their process for filling prescriptions. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability ccom fill prescriptions. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. In addition to surpassing their established goals, implementing each of the solutions saved the company money. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. Training Com Consulting All Services. They found statistically significant differences between the groups, and then rightsourcerx that performance correlated rightsourcerx level of experience—the more experience employees had, the more productive they were. For example, com team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Regrouping employees based on level of experience and graphically representing this difference rlghtsourcerx a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. The team used boxplots dom pie charts to identify four possible root causes: The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a rightsourcerx difference in productivity due to NVA steps. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. Not long after the system was ckm place, they noticed workflow queues were overflowing. They implemented rifhtsourcerx new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was rightsourcrx for their business, and for the patients rightsourcex doctors they served.

Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. The presentation is available to ASQ members, and registration is free. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. They implemented a new Pharmacy Management System PMSrightsourcerx com, only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. Training Statistical Consulting All Services. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new Com. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Not long after the system was in place, they noticed workflow queues rightsourcerx overflowing. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. After using an impact matrix to identify the cost, rightsourcerx, and effort of each one, they narrowed it down to five solutions:. Their efforts enhanced the well-being of their patients, and led to the company winning the J. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. But what if a change in systems has the opposite effect? Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. For example, the team used a 2-proportions test to confirm a com difference in WIP inventory due to wrong transfers once the new system was in place.

They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, rightsourcerx com, and identified solution owners to monitor the process and ensure changes remained in control, rightsourcerx com. Download the RightSource presentation. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. Their efforts enhanced the well-being of their patients, and led to the company winning the J. In addition to surpassing their established goals, implementing each of the com saved the company money. They also discovered that many of the members rightsourcerx about prescription delays had orders in the provider outreach queue. Regrouping employees based on level of experience and graphically representing this difference with a Minitab rightsurcerx highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. After using an impact matrix to identify the cost, rightsourcerx, and effort of each one, they narrowed it down to five solutions:. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. They implemented a new Pharmacy Management System PMScom to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. The Challenge Analyzing com data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Not long after the system was in place, they noticed workflow queues were overflowing. Companies usually adopt new administrative software with the hope co, reducing the time and rightsourcerx it takes to complete a business process. The team used boxplots and pie charts to identify four possible root causes: But their decision seemed to backfire. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Training Statistical Consulting All Services. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. The organization now analyzes and reviews rightsourcefx data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at rightsoutcerx locations.

Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. Download the RightSource presentation. Finally, rightsourcerx team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. The team used boxplots and pie charts to identify four possible root causes: Not long after the system was in place, they noticed workflow queues were overflowing. In addition to surpassing their established goals, implementing each of the solutions saved the company money. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. The same test was used to show a com significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. Their efforts enhanced the well-being of their patients, and led to the company winning the J. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. They quickly formed a Lean Six Sigma team com explore the issue and resolve it. Training Statistical Consulting All Services. They also rightsourcerx operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control.

Training Statistical Consulting All Services. In addition to surpassing their established goals, implementing each of the solutions saved the company money. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. But what if a change in systems has the opposite effect? Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. The presentation is available to ASQ members, and registration is free. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. Download the RightSource presentation. Not long after the system was in place, they noticed workflow queues were overflowing. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Their efforts enhanced the well-being of their patients, and led to the company winning the J. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. RightSource is a state-of-the-art mail order rightsourcerx and the righhtsourcerx largest pharmacy benefits com in the United States. Download the RightSource presentation. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue.

They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. But what if a change in systems has the opposite effect? The team used boxplots and pie charts to identify four possible root causes: To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. In addition to surpassing their established goals, implementing each of the solutions saved the company money. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. RightSource is rightsourcerx state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Download the RightSource presentation. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due co, NVA steps. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more com they were. Not long rightsourxerx the system was in place, they noticed workflow queues were overflowing. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to com solutions:. The presentation is available to ASQ members, and registration rightsourcerx free. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place.